How It Works

The Mousekepros services offered to passholders and our concierge clients all work by utilizing the concept of a “virtual concierge.” For each of our clients, we maintain a dedicated My Disney Experience account and establish a friend relationship with each member of your group. This allows us to acquire Park Passes, join Virtual Queues, send Wait Time alerts and book FastPasses on your behalf.

With your “my Mousekepros” account, you will be able to provide search criteria for dining/activity, Park Pass, Virtual Queue or Wait Times. Once activated, our virtual concierge checks for availability and takes action on your behalf:

  • Dining/Activity: we send a text message with a link for you to book the reservation (since a deposit or payment is required).
  • Park Pass: if you have an entitlement available, we book for you and send a text message; if you don’t, a text message is sent to alert you of potential Park Pass availability.
  • Virtual Queue: you simply activate a search for the selected members of your group. We attempt to join the next virtual queue (currently 7am and 2pm daily) and text the result.
  • Wait Times: view the wait times for popular attractions during your park day. Specify a time you’d like to be notified, and if the wait drops to that level we will send a text message.